Refund and Return Policy – Vape Online Store Australia
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you’re not happy, here’s what you need to know about our refund and return process:
1. Eligibility for Returns
– Returns are accepted within 14 days of receiving your order.
– To qualify, the product must be unused, unopened, and in its original packaging.
– Certain items, such as opened e-liquids or used devices, may not be eligible for return due to health and safety regulations.
2. Non-Returnable Items
– Vaping liquids that have been opened cannot be returned due to health and safety reasons.
– Customized or special-order items are not eligible for return unless they are faulty or damaged.
3. Damaged or Faulty Items
– If you receive a damaged or faulty product, please contact us within 2 days of receipt.
– We may request photographs of the issue to process your claim.
– Eligible items will be repaired, replaced, or refunded at our discretion.
4. How to Request a Refund or Return
– Contact our support team at info@vapeonlinestore.com.au with your order number and reason for return.
– We will provide instructions on how to send the item back.
5. Refund Process
– Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed to your original payment method within 5-7 business days.
6. Shipping Costs
– Customers are responsible for return shipping costs unless the return is due to our error or a faulty product.
– We recommend using a trackable shipping service to ensure your return is received safely.
7. Exchanges
– If you wish to exchange an item, please follow the return process and place a new order for the desired product.
8. Final Notes
– Refunds may be subject to inspection and approval based on the condition of the returned item.
– We reserve the right to deny refunds or returns if policies are not followed.
Thank you for choosing Vape Online Store Australia. We appreciate your understanding and look forward to serving you!